Knowmax

The knowledge management platform is designed to support customer service teams by providing access to contextual and up-to-date information. It streamlines workflows, minimizes employee training time, and enhances service quality through instant access to the necessary information.

Key Features and Capabilities

The platform includes a variety of features aimed at optimizing support operations:

• Interactive Workflows: Transform complex standard operating procedures (SOPs) into simple and understandable workflows using no-code cognitive decision trees.
• Google-like Search: Access to current knowledge is instantaneous thanks to a powerful search engine, avoiding isolated information storage.
• Visual Instructions: Create visual guides and video tutorials, simplifying the training process and reducing the need for repeated explanations.
• Integration: Easily integrates with existing tools such as CRM to enhance the speed and accuracy of service.
• Content Migration Automation: Simplifies the process of transferring knowledge to a new system, minimizing errors and manual labor.

Benefits of Using

Utilizing this platform brings numerous advantages:

• Reduction in Query Resolution Time: Time spent searching for answers is reduced by 80%, allowing for faster customer service.
• Increased Customer Satisfaction: A 30% increase in CSAT due to high-quality and prompt support.
• Reduced Employee Workload: 60% of queries are handled independently by customers, freeing agents for more complex tasks.
• Training Speed: Training time for new employees is reduced by 40%, enabling quicker integration into the workflow.

Who It’s Suitable For

• Telecommunications companies
• Banking institutions
• Insurance companies
• E-commerce
• Medical institutions
• Customer support services across various industries

Pricing and Access Terms

The platform offers various pricing plans, including a trial period for new users. Prices vary depending on the chosen package and the number of users. For more detailed information and a personalized offer, please contact our team.