Level AI

This platform offers AI-based solutions for automating customer service processes. It combines quality, automation, and customer feedback analysis, creating an efficient environment for customer interaction. Key features include quality control automation, virtual agents, and real-time deep analytics.

Key Features and Capabilities

The platform provides a wide range of features to support contact centers. Among them:

• Quality assurance (QA) automation across all interaction channels, including calls, chats, and emails.
• Virtual agents capable of understanding, acting, and adapting based on customer requests.
• Generative AI ensuring security and customization options.
• Analysis of customer feedback and obtaining actionable insights to improve service quality.
• Reduction of training time for new employees by 50% through the use of AI.

Benefits of Use

Utilizing this platform brings numerous advantages:

• Increase in customer satisfaction (CSAT) by 25% due to improved service quality.
• Enhancement of agent satisfaction (ASAT) by 45% through more effective management and support.
• Reduction of QA monitoring time by 90%, allowing teams to focus on core tasks.
• Acquisition of more accurate business analytics, facilitating informed decision-making.

Who It’s Suitable For

• Contact center managers looking to optimize their operations.
• Agents wanting to enhance their productivity with AI support.
• Leaders in customer experience working on proactive strategies.

Pricing and Access Terms

Information on pricing and access terms is available on the website. Various pricing plans are available to meet business needs, including free demos and trial periods.