Decagon
A conversational AI agent platform for customer service: autonomous support by rules, proactive agents and enterprise integrations.
Description
Decagon is an AI agent platform for customer support. Companies describe their operating procedures, and agents autonomously handle tickets, while also proactively reminding customers and monitoring accounts.
Key features
- Autonomous AI support agents
- Agent Operating Procedures
- Proactive agents: reminders, account monitoring
- Omnichannel support
- Enterprise integrations
Who it is for
The service targets contact centers, SaaS companies and support teams that need customer service automation. Launched in 2023.
