Kustomer
A customer support platform with a unified contact catalog and AI: ticket automation, customer data modeling and agents.
Description
Kustomer is a customer service platform built around a unified contact catalog instead of separate tickets. It includes AI agents for auto-responses, automation of inbound requests across channels, customer data modeling and a console for agents. It suits service and e-commerce teams.
Key features
- Unified contact catalog and history
- AI agents for auto-responses
- Cross-channel automation
- Customer data modeling
- Service analytics and reports
